A typical day is a lot of calls most of the time back to back. You will go beyond your break time. Clients will provide long segments and even when you request them to shorten it. There are no off days on holidays and no extra pay even if you work during holidays. Even if you request for days off months in advance they will deny you. It might be better if you do this part time but this job will mentally wear you down. The staff are pretty nice people but the clients and their customers aren't.