Pros
None. This company is very bad.
Kontras
Terrible company. You answer calls every 15 seconds for a wide range of industries (medical, insurance, law, education, pharmaceutical). You don’t have the ability to screen calls or focus on any one area of expertise. The client has a “clean desk” policy meaning you're not allowed to have anything open in your computer, including glossaries so you have to be an expert in everything, including highly technical or specific terminology in a wide range of fields. There is no support whatsoever besides a “contact agent” option where you can transfer the call if there is an issue but are warned if you transfer too many calls you can be fired. You have no manager, no team, and no one to help you. You have forced overtime because you're not allowed to log out of the phone system until the last second of your shift so if you get a call 1 minute before the end of your shift and it lasts for an hour, well too bad for you. Even worse, most employees are hired through the dreaded Kelly Services who still thinks we live in the 1950s and tells you you’ll need a doctor’s note for an absence. The real cherry on the cake though is when you find out they charge 240 for an hour of interpreting but pay you only 15, less than people make working at my local grocery store (no disrespect to them but they aren't answering 911 calls). Run away from this company.
