- Lack of communication between the management and employees.
- Lack of clarity in explaining company's leave& absence policy and holiday policy.
- Only 3 Paid holidays but even in paid holidays you may be reported absent. -
Every HR and every Scheduling Dept. officer would give you a different interpretation of the issues you are seeing in your paystub.
- No unified coding when it comes to absence/leave/off days. No surprise if reality does not reflect the paper contract you received when you were first hired.
- Too many technical issues and discrepancy in the scheduling.
- Frequent transition from one call platform to another.
- Management may decide to have you shift from one platform to another without notifying you ahead of time. You will end up showing as "absent" in their records while you work 8hrs in another platform.
- No pay upgrade at all.
- No promotion
- You get to work for them 20 yrs without having a change for regular pay increase like other companies unless you fight for that.
- tens of other issues which I am sick of dealing with on a daily basis.
- People who monitor/assess or evaluate your performance are way behind you in performance and language capabilities. Their language is horrible.
- Some full time employees have paid time off, others do not have at all.