Great Company That Values Innovation and Customer Success - Director of Technical Services bei Lakeside Software: Mitarbeiterbewertung

I had been a customer of Lakeside Software from 2013-2021 before joining their ranks as a full time employee in March of 2021. The SysTrack software is second to none when it comes to monitoring systems (Windows PC, Mac Linux) on both physical sytems. As a Lakeside employee, I found that the work/life balance is second to none, the company treats employee like a large family. and everyone collaborates and supports each other. In short, the work experience is extremely satisfying.

The software is complex, and can be a bit daunting because of the massive amount of data it collects. But, their support you'll receive is amazing as their Customer Success and Support Engineers are highly skilled and always willing to lend a hand.

If you are on the last leg of your sales career, and are not looking to work real hard or be micro-managed, this place may be for you. The company pays well & treats their employees fairly

The company was great for a few years, big emphasis on GTM. However, within the past 8 months, leadership has changed and the there is zero direction from executive leadership. There is a non-existing marketing team at Lakeside. It is a rotating door of CMO's and there is zero brand awareness about the product. The company is not a leader in the space, and the competition has their number on numerous things. They are only focused on enterprise customers, and deal cycles can stretch 10 to 12 months with zero pipeline development. Essentially ONE deal will make or break you. The sales organization has no clear visibility from the top down, and no one understand the goal or vision for the company. On top of this, there is a massive amount of challenges with getting the product to do what is advertised, many times you would run into a POV or demo, where the product simply does not work. There is no growth opportunities in the sales organization if you are a younger seller & looking to grow a career.