Pros
Good benefits and overtime isn’t required (unless you’re on a call that runs over your clock out time unfortunately cause this is very much a call center position). The benefits are the only reason for my stars honestly
Kontras
Wow where do I begin. Burn out will absolutely happen especially with the amount of unprofessional advisors you have conversations with all while keeping a smile on your face cause QA will come after you otherwise. I will add that they are ~trying~ with their new system where you can report unprofessional advisors (which already says a lot) but believe me they are swayed in favor of advisors and it has to go to everyone’s supervisor before they even care about it. Let’s talk about QA though, the metrics are endless and they will nitpick until the cows come home. Moving on to the training. It will be rushed and you will be held responsible for knowing all of the information by unreasonable and inpatient advisors. You will be thrown to wolves essentially. This will not bode well for you, the advisors, or the tenured folks in service (if they’re still there). I’ll end here but there’s plenty of opportunities for improvement here.