Instituion Services S360 call center - Instituion Services S360 Call Center bei LPL Financial: Mitarbeiterbewertung

1.0
27. Sept. 2012
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CEO-Befürwortung
Geschäftsprognose

Pros

Medical benefits (Not PTO, we get 12 sick and vacation days a year combined)

Kontras

Employees are overworked and underpaid. LPL outsourcing has negatively has impacted employees. Operations is overloaded and understaffed. Many operational tasks that are now in India (for months now) are done incorrectly and it is not getting better. This impacts both operations and front facing employees like myself. Institution/Bank Reps (as stated in other reviews) are unaccountable and often times verbally abusive. If you have this position expect to spend 8-10 hours a day being verbally abused and told how horrible you are by financial advisors after spending considerable time helping them fix a problem. Although management claims to encourage career growth there are very few oppotunities. An example is licensing. LPL started a pilot program for employees to get thier series 7. Employees studied for over 2 months and when it came time to sign up for the test management pulled the program and said there was no money but maybe next year. Promotions are based on how long you have been at the company, not skill or experience. Intellegence is not valued. This has lead to some very bad management (not all management but a large portion). The overall mentality in the service center is like high school. There is little professionalism even among amangement. LPL will suck the life out of you. It is a blackhole that is hard to get out of in this economy. Everyone in my department is trying desparetly to get out. I would never reccomend working here.

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5.0
27. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

I loved my internship here. It was very immersive and everyone was very kind and supportive. Loved the team I worked with.

Kontras

Could have been a bit more to do.

1.0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Competitive pay — Compensation is solid compared to industry averages. • Pockets of good people — There are teams with genuinely decent, hardworking individuals trying to do the right thing. • Occasional bright spots — A few groups operate professionally despite the broader culture.

Kontras

Retaliation everywhere — Speak up and you’re targeted. • Fabricated reviews — Feedback is made up to justify punishment. • Toxic cliques — Closed circles run the place and crush anyone outside them. • Hostile leadership — Belittling and aggression are normalized. • Politics over skill — Competence is irrelevant; alliances decide everything. • Fear‑driven culture — Employees stay silent because retaliation is guaranteed. • Hypocrisy everywhere — You’re excluded, then blamed for not being involved. • Values are a façade — The company talks integrity but operates on intimidation.

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