Customer Care - Mitarbeiter (anonym) bei LEEDS: Mitarbeiterbewertung

1.0
30. Juli 2015
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

The pay was pretty good, and the benifits were great. Other then that it was close to home. That's it! Nothing else!

Kontras

Everything!!!! Working in the call center was awful! They expect you to be answering the phone every second your on the clock. If you have put you line off line to research an answer for a customer they time you, if you have to go to the restroom they time you!!! If there are to many calls waiting in hold the managers start Ringing bells! Have you ever tried to hear on the phone while 100 other people are talking and 6 people are ringing bells? Yeah enough said!!! This job was so stressful I actually came down with a case of the shingles and I was in my mid 20s. Bottomline I wouldn't recommend this job to my worst enemy.

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4.0
20. Apr. 2020
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CEO-Befürwortung
Geschäftsprognose

Pros

Easy to read and understand

Kontras

None as i haven't encountered any

1.0
22. Feb. 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

About once a month, the supervisors would have a "food day" pot luck. Employees brought in snacks and stuff, there was always a lot to pick through. Plus you get an employee discount on pretty much anything in their catalog.

Kontras

Once you complete training (which is mind-numbing and lasts far too long), expect to work mandatory overtime each week, without exception. If, during hiring, the supervisor says you'll only have to work overtime a few times a year, or come in one or two Saturdays a year, he's lying. On top of that: the building is dreary and smells like burning plastic. The employees are often rude to each other. There's always someone crying in the bathroom. The break room has multiple televisions that usually play a loop of anti-union propaganda. Employees aren't allowed access to WiFi, so even though you can listen to music while you work, you'll use up all your data in a week. They expect you to come in during a blizzard. They insult your intelligence. Customers will yell at you every day. Every minute of your time is monitored. Management doesn't care about you. I would joke to friends that if I suddenly died and stopped coming to work, they'd fire me. And when I eventually did quit (after working there for a year), it took management days to realize I hadn't come back. And you know what? Instead of checking to make sure I was okay, they left a voicemail firing me. Oh yeah, and they drug test when you're first hired.

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