Pros
1. Low entry requirements: answer phone, English speaking, and use computer. 2. Standard 8 to 5 job 3. Can & will accept part-time positions
Kontras
Steep learning curve - There are many little things to be learned and pay attention to, you'll get about 1-2 weeks of training for things that will take at least 2 months to get running smoothly to fit into the position that you're hired for. Overwhelming tasks - Most of the time you'll need additional 2-3 hours to finish your expected daily tasks. Tasks are easy, but not enough time. Always understaffed - Employee will leave. New employee: too intense training! You realized there's no growth, as there is always the same tasks and there are no more skills to put into your portfolio. Your tasks keep increasing to no end. You're always falling behind and playing catch up. You'll prioritize your daily tasks and ended up burying your tasks even though you don't want to. Career opportunity is extremely rare as there are no new positions in the company for years. Not a proactive culture workplace - but there are always this mentality around of being non-responsible if the job is off your desk. Subpar benefits - takes over 20% of regular employee salary to afford own health insurance, for spouse and dependents you'll have to pay full rate which easily cost more than your whole paycheck - you'll end up getting health insurance via your spouse or via the state subsidy: Covered California. So there's no way for a head of household to support a family with this. Yes, company does have a free $10k accidental/death but that's all. You do also get 401k at 1% match but then you realized that you can't even contribute to it given how low the wage you got. Wage increase is next to nonexistence: there is no raise for the last 2 years you worked and you find out that people getting 3 less than 2% raises during over 10 years of working - you're falling way behind of average 8% inflation rates.