Pros
Some wonderful people work here. They believe in the company's mission of providing a stringed instrument to anyone interested in playing violin, viola, cello, or bass. These folks are loyal and hardworking, despite the very obvious problems with senior management.
Kontras
Nearly every problem at JSI stems from issues created by poor leadership from senior management. Secrets rule the day at JSI. Staff are gossiped about behind closed doors and plans are made to "manage out" those who seek to bring accountability to the organization. The CEO is not present, physically or otherwise. The COO does not possess the necessary skills to be a successful manager. The company's values are performative at best. A recent push by staff to form a union was met with quick retribution and an unwillingness by senior leaders to be more transparent or communicate more frequently with staff. The most egregious problem may be the CEO and COO's refusal to thank the staff. Maybe it's because they don't realize that expressing gratitude is part of their job; or maybe it's because they feel that thanking staff too often will make them less willing to work toward a goal. But if you can't get this most basic tenet of business right, what hope is there for anything at a higher level?