Amazing incredibly hardworking staff and some leadership who went above and beyond for the company. Props to the VP of Sales for taking on the incredibly challenging task of filling in as the interim CEO to keep the business afloat while the company's service model unraveled due to design flaws and high title officer churn. That was some of the most creative problem solving that I've ever seen in my career.
Kontras
The service model didn't work. The lesson here was that you can't apply an assembly line process to title and escrow. Each transaction requires true title expertise and incredible attention to detail, one simple mistake can devastate a transaction.