Pros
- Reasonably flexible schedules available for Part Time, Seasonal Workers - Good 401k matching plan - Good learning opportunity, especially in first year
Kontras
- Pay is too low for professionals with certifications and many years of experience - Focus on Net Promoter Score is way over the top. If you're lucky, you'll get a manager who understands both the pluses and minuses of this type of scoring, but if not, be prepared to listen to someone who only gets how to go down a checklist of your metrics and browbeat you accordingly. - Be prepared to deal with the Voice Recognition Software, which can tell (at least at the beginning and end of calls) whether you said the "Right Words at the Right Time". These bozos actually believe that the use of extremely specific wording makes a difference in customer satisfaction. They don't get that all that really matters is that you solve the customer's problem and that you treat them with dignity. But you can be sure that the people pushing the software designed surveys to make it look like specific words and timing made a difference. - There is no difference in compensation for accurate vs. inaccurate advice.