Pros
Pay was okay. They provided lunch often.
Kontras
Middle management is rude and go out of their way to belittle staff same. Employees not determined upon the best stats, rather who lathers the supervisors with the most praise. Co-workers disconnect customers. Middle management is aware of agents dismissing customers yet, these people are rewarded because they make their supervisors look good. They monitor everything you including this web site to make themselves look great. Notice for every negative comment there is at least 2 or 3 that state how wonderful the company is. When in actuality many customers are dissatisfied because it takes 2 - 3 calls to get there issues resolved. It’s all about politics not the how well the job is performed!