Pros
Great pay and bonus structure, especially in the support industry. Experience is great for exposure to alternative investment industry, SaaS/CRM technology and connecting with the larger technical teams with engineering and devs. Work/Life balance is great, especially with ability to work from home during Covid. Lower to mid level management are awesome.
Kontras
Great when I started in 2019, but now a toxic culture is growing between teams where it lives mostly on the Account Management (mostly the directors) who operate abrasively and aggressively to adjacent client facing teams such as support or client success. AM exists as an elite as they enjoy an immunity to accountability for their treatment of other team members in the company. Apart from the AMs, great place to work, but the constant pressure from them was the main driver to open my options up for the exit. Colleague left for the same reason at the recommendation of his doctor to lower his BP; of which since has improved dramatically. Explained all this to HR on the exit interview but received hardly any genuine empathy to the problem. Older employees over 40 are scarce and over 50 even more so. Majority of the implementation team are under 30, yet other companies I've worked for and my current employer hire a wide range from under 30 to over 50 on the same team and position.