Pros
-willing to work around the schedule of a student -better than average pay -good work environment, team leaders and upper management are easy to talk to, and willing to teach you, however their position in the company doesn't allow them to fully assist policy service reps in tough situations
Kontras
-terrible policy services supervisor, unaware of how to talk to employees at the same level of respect that is demanded. -unwilling to allow you to schedule time off even 3+ weeks ahead of time -supervisor portrays their problem/mistakes as something you've done wrong -multiple "training sessions" scheduled but are cancelled and then the employee is blamed for lack of understanding -training process is not structured, and leaves a lot left to be desired -customers can be rude (any customer service position)