Pros
- Wonderful and passionate colleagues who are committed to improving healthcare for all - The opportunity to work on an important problem like fixing healthcare navigation
Kontras
- Terrible strategic planning, reckless hiring practices, poor financial planning, and green exec leadership - Salaries are all over the place, but most are below market rate - The customer is always right, even when member and product experience suffers - The care team is the heart and soul of the company but the exec team treats it like a glorified call center. Insurance companies made the same mistake so we’ll see how that turns out. - Lots of change and “strategic pivots”. Some other reviewers point to this as a badge of pride when it comes to startups. You decide what to think, but at this point I tend to think it means that leadership is a bit lost. But hey, chaos is a ladder I guess?
