Pros
Working from home was a pro
Kontras
The company wants you glued to your seat taking calls back to back. Their attendance policy is unethical. If you call off because you’re in the hospital, even with documentation, it counts against you. You have to make up time you request off or it counts against you. So if you want to take a week off for vacation and don’t have vacation time accrued, you must make up the week’s worth of hours. The training is terrible. They had us on the phones into our second day of training. I felt very unprepared when I got on the phones for the first time. They didn’t have any formal on boarding either. You kinda have to do all that on your own. They did go over their attendance policy at the end of the week. That’s about all we got from HR during training. Also this is not the type of job to have if you’re trying to work from home while taking care of kids. I disclosed that’s what I’d be doing in the interview, and I was told by the recruiter the company is flexible and that I wouldn’t be glued to my seat. However, I was mislead. You have to be taking calls (back to back) unless you’re on break. You can’t hold the phones up in between calls. They know when you’re on a call, when you’re idle, and when you’re finishing up work from a call (and they watch that tune carefully). I would stay far away from this place. If given the proper flexibility, I know I could make hundreds of calls in a shift while taking care of my kid.