Hyatt Reservation Center in Omaha is horribly run - General Sales Associate bei Hyatt: Mitarbeiterbewertung

1.0
28. März 2014
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CEO-Befürwortung
Geschäftsprognose

Pros

They do offer perks (like gift cards that are taxed as bonus wages) and free room nights per year (however you are not really given any time off to use them, and they are rarely available).

Kontras

Everything about this place is wrong. Management makes horrible policy decisions which causes a mass exodus - then they punish everyone left by making them work mandatory overtime and making even worse policy decisions. The turnover rate is ridiculous even for a call center. They spend little to no time actually supporting the overworked and over stressed phone agents. More time is spent coming up with complex stat requirements so they can fire people for being a fraction of a percentage off in call time or conversion. What's that you say? Our guests have a 20 minute hold time today? I can't do anything about that right now, I'm trying to fire this guy because he only converted 40% of his calls into reservations last call cycle! The nerve of this guy!

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Reaktion von Hyatt
12y
We are sorry that you did not have a good experience with us. At Hyatt it is our number one priority to take care of our employees and our customers. The policies and procedures that we have in place ensure we are fair and consistent and uphold the values and expectations of all we interact with. During times of extraordinarily high call volume, it is necessary to require overtime so that we may properly service our Hyatt guests. We appreciate our associates’ commitment to guest service as we understand that working overtime may make personal schedules difficult. While these times may be challenging, we continue to see tremendous growth within our company which will provide more positive opportunities for our associates in the future. Thank you very much for sharing your feedback. If you would like to further discuss your concerns, we welcome you to contact us directly.”

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5.0
8. Juni 2026
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Geschäftsprognose

Pros

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Kontras

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5.0
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Pros

Steady full-time income and consistent work schedule available

Kontras

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