Pros
As with any Company - location/management are variables - so this review is specific to my store, and not about Hy-Vee in general. Pros: Making and serving quality coffee drinks - CARIBOU Brand Coffee. Meeting new people, making them happy, and turning them into regular customers. Relaxed and well decorated cafe/coffee shop - free standing - separate from main Food Market - Customer visits were intentional - inside or drive thru - they were there to place an order - not just pass through/by to grocery shop. (Unlike the coffee kiosk inside the store which should be converted into a more productive and cost effective use - ie catering or wedding consulting)
Kontras
Dismally managed dept. with little to no supervision of young, immature employees with little experience and poor work ethics. Cell phones, helping themselves to "free" drinks/food, sitting around (or sleeping) in the cafe, with friends dropping by occasionally created distractions equivalent to getting payed to party - while the more experienced employees did most of the work.