Good benefits, training, too rigid - Customer Service Representative (CSR) bei Humana: Mitarbeiterbewertung

3.0
30. März 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

Option to work from home Good healthcare, vision, dental, PTO benefits Nice team members, leadership

Kontras

Very rigid work environment due to Federal guidelines. Customer Service policies didn't always make sense - sometimes long wait times when getting answers to questions for providers. Long provider calls - four hour calls with 28 claims to asist with. Needed to stay on call even if shift ended. Call quality when working with international clients could be difficult at times.

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5.0
30. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great pay, some flexibility, great manager

Kontras

Frequent changes, quality changes, metric changes

1.0
1. Juli 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

- some desire for modernization

Kontras

Interviewed for a internal role in a second round in a team - the team didn't sell the role, the impression I got was you will work nights and overtime to commit to deadlines. questions asked: - examples of situations in your current job where there was disagreement between you and someone else in team. Thought this was too intrusive - how do you handle disagreements - how are you able to multi-task - are you able to commit to deadlines Got a very bad vibe with the team

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