Pros
You get to work at home and avoid driving, being in traffic, being concerned about what to wear, decreased gas costs, decreased lunch costs, decreased clothes costs/shopping for work items etc.
Kontras
Sometimes feeling frustrated with so many frequent changes in work flow or switching departments/managers/work group. Sometimes difficult to see that we are unable to offer real help to some clients and feeling helpless...ie a client with one below knee amputation tried to obtain a motorized wheelchair was denied because doctor did not document the need well or even state the leg amputation in the request to have it approved by Humana. When I got this client who had given up trying to appeal the denial, after several talks I convinced the client to go to another doctor appointment to be re-evaluated then try to appeal whole process and I would help on my end. Client did this, I tried coordinating on my end with appeals department and reaching out to the medical equipment company too. It took lots of time+coordination with multiple people. I definitely noticed that many times it was as if the "right hand didnt know what left hand was doing" so it was an overall frustrating time for me as the employee and surely for the clients when things did not go how they should. This is probably not the case for every department especially since not every client has this experience or needs this much help but when someone really needs the help it is sad to see that things do not go as it appears it should go. That is life I guess....so hey proceed with caution and just do your very best with the hand you are dealt!