Pros
- Can work from home - Pay starts a bit low but you get raises every year so over time you can make more than hospital or retail - Flexibility with schedule, pretty easy to get days off and so forth - Good benefits - As long as you hit your rates no one bugs you, there is no manager over your shoulder or patients to deal with - Can do enjoyable things while working to help pass time like listen to music, podcasts, etc - Paid time off available right from the start - New incentive plan so you can get bonuses
Kontras
- The system is absolute garbage. Came from Fry's which had a good system and it's almost shocking that a system so convoluted can even function. You need all sorts of programs open to do your job and the Epost system has all sorts of errors that you have to work around and they rarely fix anything. - Mandatory OT and this is getting worse. When I started you signed a contract saying you accept mandatory OT will be a thing but they said over and over would only be in January and February. Well lately it's been happening almost year round and it ranges from 3-5 hours per week usually. They seem to be ok keeping the department understaffed which also makes it hard to be able to get time off and vacation. - Some managers are better than others. There are a lot of teams in the department under what's known as an FLL boss. Most of them are pretty cool but if you get one that sucks not fun. - High rate requirements. If you can work fast this isn't an issue, but if not you are screwed at a job like this.