Pros
Benefits are by far the lowest cost out there, Excellent management team that consistently provides feedback, Merit-based pay increases not only at review time, Willing to listen to any suggestion, Very easy measurable information to know where you rank with your fellow employees,
Kontras
Not all practices well explained why we do what we do, Some conflicting news regarding changes to procedure, Training is not adequate for the job needs - basics are still learned well after training is over -items that are necessary for success and compliance in the job, Lack of solid follow-up for consistent performances from the other call center that does our same job despite their claims of "calibration", Occasionally feeling that giving 50% will still get the same results as giving 100% when it is clear that others are not doing their job as well, Some promotions questionable