Pros
I work for a great director, and am challenged to think and be innovative at work. As an organization, I feel that there is a commitment to growing the business, and a desire to be better integrated integrated across the organization. We are moving slowly in that direction.
Kontras
A lot of our operational infrastructure and work processes on the commercial sales side are antiquated and disconnected. It can be operationally challenging for commercial accounts to do business with us. Brokers are required to have different work methodologies for small group and midmarket accounts. As technology as a whole races ahead with Web 2.0, the operational gap in sales becomes more and more obvious to brokers and customers. We have so many products and options on the commercial side, making it difficult to sell.