Pros
Ability to work from home after 3 months of employment. Generous PTO and 401k plan.
Kontras
Frequently changing "teams" which includes a new supervisor, every 3-9 months due to turnover. Focus on quantity rather than call quality. Feeling like a zombie, asking questions to meet compliance with CMS, attempting to focus on health of the members but additional pre call and after call documentation becomes time consuming. Long calls with members between 30-60 minutes, then another 30-60 minutes to document. Hard to transition into other roles. Don't feel as though I am actually making a difference with others health, rather asking specific health questions to meet compliance, offering resources (additional work/documentation) that is not taken into consideration. Promoting health of others, but sacrificing one's own health to meet call quantity standards.