Best part is remote - Travel Agent bei Hopper: Mitarbeiterbewertung

3.0
5. März 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

-Remote -Good vacation and time off -Mostly chats and emails -Future of travel industry -Seems potential for growth

Kontras

-Performance is based on star ratings from users. Usually users are already upset due to the app, airline, or previous agent. -You are treated as incompetent if you get one star ratings even if it's not your fault. -Passengers have issues, can be angry, and take it out on you. - A lot of information expected to learn and often feel alone when need help. -Workflow constantly changing. -High stress customer service job. -No travel agent benefits like promised when hired( IATA card). -Company took away bank holidays from when first hired. -Company is expecting agents to make more outbound calls if requested.

Mehr Bewertungen zu Hopper entdecken

5.0
9. März 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Competitive pay and team structure is good.

Kontras

Little overwhelming and not great futuristic thinking interm's of data

2.0
12. März 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

pay, remote, some good/smart people in pockets

Kontras

Senior leaders could not care less about employees and routinely make bad market decisions leading to foreseeable product issues and eventual layoff cycles. There was a time a few years back where employees criticized the dark patterns in the app - the president got pissed and said 'the data didn't show it was an issue', then a few months later when we got bad press about those patterns dismissed it as our competitors planting stories - sums up the culture pretty clearly.

4
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