It was going well until it ended. - Customer Care Specialist bei HelloConnect: Mitarbeiterbewertung

I cannot identify any positives to mention.

Power tripping is normalized, and favoritism is shown only to those close to higher management. The environment is draining and filled with uncertainties. Incompetent leadership perpetuates drama, which has unfortunately become a frequent occurrence. Regarding HR, the situation with HR from Palawan is particularly challenging. My experience was very traumatic, and I never had the opportunity to provide this feedback to the HR team in Palawan before leaving, fearing potential repercussions. They are the leaders in spreading gossip, and confidentiality is not their priority.

Working here has been a truly rewarding experience. I started as an Admin Assistant and have been given multiple opportunities to grow and climb the ladder. The company truly values its people and fosters a culture of collaboration, growth, and respect. Everything is based on data and output, which makes recognition and rewards fair and well-deserved. Hard work never goes unnoticed — it’s motivating to give your best when your efforts are genuinely appreciated. I believe the HR Department, particularly in Global Business Services, is a fast-paced and dynamic environment that continues to evolve. Like any growing team, there are areas that can still be strengthened — especially around process efficiency — and that’s completely understandable. Continuous improvement is part of the journey, and it’s great to see the team striving for it. What I truly appreciate is that the people here are passionate about their work and genuinely strive to make a positive impact. The team is composed of talented and hardworking individuals who care deeply about delivering great results. I also love how new team members bring in healthy competition — it keeps everyone motivated and inspired to perform even better. As the group continues to expand, I’m excited to see it align even more closely with global hiring standards — something I personally look forward to. Culture fit has always been very important to me, and I can confidently say it plays a big part in why I’ve chosen to stay — and perhaps why others chose not to. At the end of the day, being in an environment where values align and people uplift one another makes all the difference. Celebrating 4 meaningful years with HelloConnect! 💚

The salary package is highly competitive, but the benefits could be further enhanced.