After a couple years things changed. The pressure to meet quotas or keep your active rate high enough increased. This was noticeably harder as there was a change with the leads behind the scenes. You can't mention anything about the lower quality leads without being "accountable" for your own actions. The health insurance benefits from the company suck, ironically. The attitude of helping clients and doing what was right for them seemed to shift to doing whatever you could to get the sale as long as it was compliant.