Pros
I’ve been at HPOne for almost two years now in the Gilbert Office and I’ve got to say everyone you could work with is fairly knowledgeable and friendly. Another thing I love, which some may say is a con is leadership led training, where objectives originate from first line supervisors. Naturally when it comes to training some teams are more comprehensively trained than others as their role requires. Leadership is also generally promoted from within the organization and often those in the leadership meet the implicit requirement of being extremely successful representatives. The other thing I’ve noticed is that when carriers leave they typically make room for those full time agents on other teams. HPOne also ensures that you have the tools to accomplish your role whether those be sales development, systems. . . etc. Upper-management also regularly interfaces with first line supervisors and all staff, which really is a rare thing.
Kontras
Not all first line supervisors understand how to coach which can undermine overall sales goals and makes those goals if not approached correctly seem astronomically high.
