Just three of many stories: expected to clean gutters in blizzard. Penalized $50 for no show even though I rescheduled directly with customer Picked up a fan replacement. Turns out it was a new fan install. The difference between these jobs is massive. Talked to customer directly. Penalized $50 for no show. 2 hours for leaf removal. 3 acre wooded property. No adjustment made. Unpaid for "not completing" These are just a few scenarios where a conversation with a person for maybe 30 seconds would have solved the problem. Instead I get two page emails demonstrating that all my efforts to convey the circumstances went unheard. No one cleans gutters in snow and 40 mph winds