Pros
It's a paycheck. the work is interesting, and the front line people are great.
Kontras
The long, slow, death spiral has begun. A lot of us here have been quietly predicting that HSN has peaked as a company. Their target demographic is aging, and the younger audience they are so desperate to attract isn't interested in shopping on TV. Many of them aren't even subscribing to cable at all, which forces HSN to compete in the much more competitive online space along with the likes of Amazon, eBay, and everybody else all while being saddled with a ton of expensive overhead and a huge campus full of TV studios & office space in St. Petersburg, Florida. Now they've begun to see some "disappointing earnings reports", and responded by firing 50 people because they make too much money. Letting go of loyal & experienced people during the Holidays is something of a company tradition at HSN, but it does happen during the rest of the year too. Now the CEO is trying to re-org the company, but she won't likely succeed. The audience is slowly going away, and this company will try to shift away from what it once did well to try and attract an audience that won't be there. In 10 years HSN will likely be a radically smaller company.