Pros
Pension scheme is very good; high contribution without any employee contribution at all
Kontras
Unpaid overtime is simply expected and never rewarded, and the way management and other staff treat you if you say you don't want to do it you'd think it was contractual Pay is deliberately suppressed and reasons found to keep performance ratings down Favouritism and nepotism are rampant; bullying is tolerated, stress is rife, if your manager is bad then don't expect anything to be done about it - not meritocratic at all The DPA and an obsession with financial crime risk are stifling and have led to poorly compensated frontline staff being handed increased risk, workload and responsibility without any increase in compensation You are treated like a naughty child and trusted with absolutely nothing The company transparently wants to spend as little money as possible on everything, including its staff, and doesn't even pay for the cleaning of branch back offices Constant staffing cuts leading to increasingly poor service levels which branch staff are left to apologise for - shocking when historically service has been great Constant motivational speaking guff to cover up for obvious problems rather than actually trying to fix any of them You are expected to devote your life to HSBC, be relentlessly positive and treat every scrap from the table you are given as manna from heaven while accepting ever more punitive conditions You're told that there are no sales targets and you won't be expected to push products, but then you are, and because it's at a local level it never gets noticed