Be aware - Client Service Specialist bei H&R Block: Mitarbeiterbewertung

2.0
20. Aug. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

There are some amazing people I have met as a result of working at H&R Block. They have made the difference in wanting to come to work.

Kontras

The wage is not comparable to positions with other companies for the same position; they pay much less. Getting management to understand the workings of the office is impossible. Ridiculous HR structure; can't get bonuses if you are both a Tax Preparer and Customer Service Professional. You get one position and that's it.

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Reaktion von H&R Block
10mo
Thank you for your feedback and for being part of the team. We're happy to hear you’ve built meaningful connections through your role. We understand your concerns around compensation, role flexibility, and management support, and we’ll continue working to improve fairness and communication across all levels.

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5.0
22. Juni 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Great work during tax season

Kontras

Not available year round for most employees

3.0
23. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Flexible availability. Path for promotion is obvious and quantified.

Kontras

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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