Pros
I like helping clients with their return and helping people resolve their IRS issues.
Kontras
They take away your bonus for working overtime. They call it overtime true up. But yet overtime is required to see all the clients. The extra time required for complex returns is not factored in to scheduling so we are i rescheduled and create backlog. Thus helps lend it self to overtime. It’s almost like stealing back your compensation to the extent that bonuses are part of compensation but they create the conditions requiring overtime. They monitor productivity. But the method used assumes we are just data clerks tapping information into tax software. I am in the verge of leaving. With two masters degrees and an enrolled agent I can do better with my own ERO