Pros
Good retirement job. Opportunity to help other people with their taxes
Kontras
Since new management took over three years ago, their attitude toward tax preparers has been to treat us as the "enemy". They keep emphasizing that the employees are the reason behind the great drop off of clients coming to HR Block (their Kansas City provincial minds don't grasp new technologies or how to apply them to tax preparation). We get complaints from clients that the fees are too high but management ignores this complaint from tax preparers and continues to increase them every year by 5-6 % . Example of management attitude: They increase customer fees by 4 % and then slide out our tax preparers commission scale by 6 %. Essentially we now have to make an extra two percent client fees to match last years pay! Every year they keep reorganizing the districts and which offices are in the district. Three years , three different districts, managers, polices - Total disorganization at the top. New management does not know what it is doing as every year they have a new program/gimmick that fails! They have a new feature or promotion but don't advertise it to the public and then wonder why it FAILS.