Pros
-Gelato is exceptional and made fresh almost daily with very high quality products from Italy
-No 90 day probationary work period, employees are signed to a contract right away.
-Company is dedicated to the highest level ingredients and best taste.
-Impressive Recycling/low waste initiative and sustainable agriculture program.
-Highly passionate Italian company with a clear vision and demonstrated success within the Italian region with 60+store chain.
-Opportunity to move up very quick in a growing chain.
Kontras
-Clear disconnect between Italian and American core values & service practices, resulting in confusion of basic employee expectations for both management and employees.
-Below average standards of employment for a high-end gelateria.
-Almost exclusive reliance on Italian branch infrastructure with high level of disconnect from American Business practices/market.
-Heavy reliance on mid-range management to make up for the lack of translated infrastructure.
-Company practices predominantly trust-based, rather than result-based.
-Employees in the North American region have no official hand book; training is trickle down and incomplete.
-Highly-stagnant channel of communication when it comes to expressing concern for and seeking guidance on problems that cannot be solved by mid-range management.