Pros
• Staff discount of 20% • We can take any damaged/out of date stock home • At Christmas we get a bottle of cheap wine each (which isn't fair if you don't drink?)
Kontras
• Minimum wage (only an extra £1.00 hourly wage for store managers) • Lone trading • ZERO interaction from Head Office (I've been manager for a year and never met anybody from H.O in person, not even my Area Manager), all communication is via emails or VERY occasionally a call to the work phone. No wonder things get lost and forgotten! • ZERO training on products, and then we're criticised for not knowing anything and having a bad Mystery Shopper score. I'm not doing my own research. YOU should be teaching us about the products we sell. • They want us to use the most minimal hours we can refuse to hire more people per store, so if somebody is sick/unable to work, it's a real struggle to find cover • Expected to work above and beyond what the pay reflects • They'd rather we don't have breaks, even when working 9-6pm (which I do often, as staff are unable to cover so I have to work all day!! With no break!!!) • Head Office are patronising and think they're above all of us shop-peons, this is obvious in the way they reply to emails (if they reply at all, of course!)