Pros
Can't think of one at this point. Based on the mass closures and layoffs/terminations, I don't expect they will be much of a player for much longer. Wouldn't be surprised to see all of the branches closed in the near future and Canadian customers will be serviced out of the US. Don't believe me? Call in and the chances are you will be speaking with someone in Phoenix that doesn't know that Edmonton and Toronto are more than a two hour drive apart and that people in Vancouver don't live in igloos. Disgusted to see what has become of this company in the last 2-1/2 years.
Kontras
More than 100 branch closures in the last year. Pay is poor based on competitors. A large number of tenured and hard working employees have jumped ship (or been cast aside) leaving inexperienced and unmotivated people to try and provide services. Angry and dissatisfied customers are a constant. You are just a number. Never forget that. They won't and will treat you as such. No room for advancement. At all. None. Reports and more reports. If you are an account manager, be prepared to spend a lot of time working at home telling your boss what you were doing all day.