No honesty or loyalty. - Customer Support Engineer bei Genesys: Mitarbeiterbewertung

1.0
26. Jan. 2022
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Geschäftsprognose

Pros

Genesys provides good benefits and has an open time off policy.

Kontras

After the acquisition of Interactive Intelligence, engineers working on PureConnect were asked to continue working in it because Genesys needed to keep its revenue stream. But Genesys promised there would be opportunities for us to eventually transition to PureCloud. But then in October of 2020, we were all told our employment with Genesys was being terminated and we were being transferred to work at Infosys. Now just over a year later, rumor is that Genesys is getting ready to announce the End of Life and End of Support for PureConnect.

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5.0
29. Juni 2026
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Geschäftsprognose

Pros

Great teamwork. Remote work. Solid product suite.

Kontras

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Interesting take on customer experience using AI. Good pay for the role.

Kontras

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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