Pros
Competitive salary and benefits package.
Kontras
Where do I begin? They do not believe in work/life balance, employees are expected to work long hours, including weekends. People in upper management are completely out of touch and/or ignore concerns of their employees. I complained multiple times before I finally quit, and nothing was done. Some folks in management definitely should not be in management. Employees are overworked and expected to carry very heavy workloads that make it impossible to keep up with the work. There is no recognition of hard work for internal support roles, you never hear "thank you" from management. There was an expectation that you would take classes, but it was virtually impossible because of the workload and long hours put in at the office.