Pros
Gallagher manages many interesting accounts, and I personally developed relationships with those accounts that are strong today. I was able to earn more supervisory experience, with increased exposure to issues outside my supervisory territory and jurisdictions. I was priviledged to work with a team of talented, supervisors, experienced adjusters and support staff.
Kontras
Most of the adjusters I supervised were handling caseloads that were extremely high in comparison to industry standards, and was not permitted to increase staff. Customer service and efficiency suffered as a result, and caused many to become frustrated, underappreciated, and ultimately leave the company. Communication between upper management and the "rest of us" was meager, at best.