Pros
The people I worked with care about the patient more than what I would consider normal. There was an emphasis on simplicity and efficiency that created standardization that helped keep people focused on their tasks. Emphasis on knowledge improved confidence in sales force.
Kontras
Deliver more in less time was always being asked of every employee. The Patient First Compensation platform solely looked on areas of improvement and was not empowering to employees. Adopted a psychometric employee performance measurement that demotivated employees. Employees were only told their faults. Psychometrics being designed toward survival of the fittest. Learning was a challenge because employees could not review there assessments to improve in specific knowledge they didn't do as well. This left my representatives feeling like the company was not being transparent when transparency was one of the four value pillars.