Pros
1. Good Training & Onboarding – The initial training is well-structured and helps freshers gain confidence quickly. 2. Supportive Work Culture – Colleagues and team leaders are generally approachable and willing to guide new hires. 3. Job Security – As a large BPO with a global presence, the company offers stability compared to smaller firms. 4. Transport Facility – Cab services are provided, which is convenient for those working night or rotational shifts. 5. Learning Opportunity – Exposure to international clients and processes is valuable for building communication and customer handling skills.
Kontras
1. Low Starting Pay – The salary package is on the lower side for freshers compared to other BPOs. 2. Strict Attendance Policies – Even as a new hire, performance is often overshadowed by attendance monitoring. 3. Rotational & Night Shifts – Shifts can be tiring, especially for those not used to irregular working hours. 4. Slow Career Growth (for some roles) – While promotions exist, they may take longer unless you’re in the right project/team. 5. Rigid Policies – Some HR and management policies feel inflexible, which can be tough for freshers adjusting to corporate life.