Pros
Corporate position offered a flexible working schedule
Kontras
Foundever (formerly Sitel) has frequent director & sr. leadership turnover putting inexperienced sr. leaders into place. North America jobs are also beginning to be sent offshore unless required by the client contract to be in NA. Compensation is under industry standards and I have been privy to meetings where they pulled back company-wide increases to support profit margins. Company standard is no raises but rather market adjustments every 2-3 years. Benefits package is underwhelming offering high costs on med/dental, no stock or match options, Foundever (formerly Sitel) has also undergone 3 company initiatives and 1 rebranding in my 3 years employed, showing a lack of direction overall for the organization. This leaves the company culture in constant disarray an confusion