Pros
Working from home is the only one!
Kontras
Min wage for what’s essentially a complaints role most other jobs if this nature pay £12.50 starting, not all agents treated fairly for example some are given more late shifts which finish at 10pm than others, communication is ooor from their client take a lot of slack for changes they make but don’t tell their front line staff of customers until they start calling in! Told no one could have time off in December but again many agents given Christmas off and some middle management even boosted about having 3 weeks off! Support is poor of an evening shift when no team leaders in who get given most weekends off to! Even changing their name from Sitel as that had a bad reputation has not helped! Promoted a perk of the job was weekly pay which they advertised with the job, now taking that away and forcing everyone to have monthly pay whether they like it or not. A lot of statistics for the job and tick boxes by managers.