More cons than pros - Customer Service Agent bei Foundever: Mitarbeiterbewertung

2.0
1. Mai 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

Punctual in payments Equipment to work totally supplied from company Young environment.

Kontras

Approximate training, lots of things are left to the goodwill of the new entrants; some trainers are very professional and caring, others are very bad and treat you like you are stupid when you ask questions, or simply cannoto manage teaching to others. They say they are an inclusive and open company but they are very resentful when you criticize or make enquiries that they don't like. Sometimes you are left alone with your doubts and nobody is going to help. Depending on the market, if you have different people from different countries, the guys with the predominant market speak their languages among them and you feel excluded, when English should be the common language. They tend to practice exclusion if you don't get into a certain "frame" of people. The job is very demanding but somehow satisfying; the money is too low for eight hours a day for five days, you cannot make a living with that. Good for a few months just to get some experience or extra money.

Mehr Bewertungen zu Foundever entdecken

2.0
10. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Kontras

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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