2.0
2. Aug. 2010
Ehemaliger Mitarbeiter
Portland, OR
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CEO-Befürwortung
Geschäftsprognose
Pros
If you were in the Premium Brands department, the guidelines for out-of-warranty assistance were looser, so you had more "satisfied callers."
Kontras
We were supposed to "deliver the no" and yet make sure that the customer was "completely satisfied." Imagine if your Cadillac's transmission failed at 53k, and since you bought the vehicle used the manufacturer and dealer would not help pay for the repair because the warranty ended at 50k.