Pros
Actual Salesforce Series-B company
Friendly environment for dog lovers and Prop 215 card carriers
Well-intentioned service organization wants to please customers and tends to when management allows.
Kontras
Disorganized, dishonest management that turns Salesforce implementations into a Salesfarce
Well-meaning staff thrown under the bus when sales overstates their capabilities and then leaves them to twist in the wind. Management makes arbitrary decisions that do not follow best practices for Salesforce, services or business administration.
Management verbally abuses staff in front of other employees, brings their animals to work to defecate in customer-facing areas, does not supply necessary computers or tools necessary for best practices and cuts corners wherever possible. As a result, they're putting out fires all day long - it leaves them very little time for actual quality work.
It is rumored, but not known, that many of their projects were poorly planned or scoped to begin with leading to projects that are over budget and behind timelines. Rather than accepting responsibility for this, the C-Level Exec team shifted blame to services for being unable to spin straw into gold.