Pros
From day one, I felt welcome at FitForMe. Even though the interview process was quite challenging, it was fair and well-organized. Once I started, I was given plenty of time to learn everything at my own pace. I never felt pressured or rushed, and I always felt comfortable asking questions. The atmosphere was calm and collaborative between teams, especially in Customer Service.
The company encourages open communication and makes it easy for people from different teams to work and talk together. A good example is during lunch, which is nicely set up to encourage informal but valuable conversations. Higher management is also present and approachable, regardless of someone’s seniority.
Kontras
While the internal communication is open, I sometimes felt that the company didn’t always follow through on its “customer first” goal. Moreover, although feedback about customer service was taken into consideration, it rarely led to real action or reached higher management effectively.
