Pros
Working from home. That's it.
Kontras
Shift pattern, no shift allowance to the job although most weeks you're working different hours. One week you're expected to work 6 days back-to-back. Some weeks you'll work two days, get a day off then work another three days. Pushy on targets, shoving things like 'Voice ID', Feedback surveys on how well the call went and pushing Bank products down customers throats. If you finish at 5pm and you're still on a call, you don't get overtime until 5:15pm, so technically your working 15 minutes FREE! Training is rushed, three weeks shoved into two and half weeks. Certain things not covered such as prompts, where you're suppose to push the banks products. I was put on a training to understand another side of the bank, our Team Leaders hadn't even done this training, so if you're stuck you're on your own and it was an hour and a half course. Support lacking when you're first taking LIVE calls. I had certain occasions where my enquiries were just ignored. You get two ten minutes paid breaks and a half an hour unpaid break. If you're working ten or twelve hours, you still get that. More work life than home life. None stop call taking, underpaid for what is expected of you and the work load that is thrusted on to you.