Pros
Free lunch, good office views, people outside of leadership are great to work with
Kontras
Sales Sales "leadership" has no real sales experience outside of whatever LinkedIn sales influencers they follow. They make the product almost impossible to sell with arbitrary rules and expectations that only get enforced when it's convenient for them. The culture is oddly hostile toward outbound prospecting, yet the team keeps leaning on a shrinking pool of inbound leads. You're told not to build pipeline, but you're also handed less and less to work with. The closest thing to prospecting is their heavy investment in conferences, which they manage inefficiently. The numbers tell the story. I believe the top seller only hit 30% of annual quota. The OTE they market isn't realistic, so if you do take the job (you shouldn't), negotiate for a higher base. And if you land a large opportunity, expect to fight internally to keep it from getting reassigned. When non-managers win, it gets overlooked or leadership takes the credit. When things go wrong, leadership shifts the blame somewhere else every time. Onboarding / Applying There's basically no onboarding or training. What you get instead is 10,000+ pages of AI-generated documentation they expect you to already know. On top of that, new sellers aren't allowed to talk to customers for the first three months, so there isn't much to actually do. They constantly boast internally how difficult they make the hiring process to only select the "best" to work at files.com yet if you make it through this process, they forget about their standards and treat you as if you're mentally challenged If you still really want to work there (you shouldn't), be prepared to negotiate hard on the compensation. They will low-ball you Pricing The product is marked up extremely high. Account managers almost always end up down-selling or discounting at renewal just to keep customers on board. At the same time, there's very little flexibility on discounts for new deals. I watched opportunities that had real room to grow get lost because leadership wouldn't budge on price. Then they'd blame the seller for not doing enough discovery, as if better discovery could fix a number the customer was never going to pay.